Your customers' conversations, protected
Engagetic handles the conversations your business runs on. Here's how we keep them private, available, and yours.
Security principles we design against
Encrypted everywhere
All data is encrypted in transit with TLS 1.2 or higher, and encrypted at rest using AES-256.
Least-privilege access
Access to production systems is restricted to the engineers who need it, protected by multi-factor authentication, and logged.
Tenant isolation
Every customer's conversations, contacts, and campaigns are logically separated. One customer's data is never visible to another.
Your data stays yours
We don't sell data, and we don't use one customer's conversations to train models for anyone else. Export or delete your data at any time.
Built on infrastructure we don't have to apologise for
Engagetic runs on AWS. Infrastructure is managed as code, changes are reviewed before they ship, and production access is audited.
What WhatsApp handles, and what we do
WhatsApp messages are delivered through the WhatsApp Business Platform operated by Meta. Messages are encrypted in transit between WhatsApp and Engagetic, and Meta processes message content as part of delivery under its own terms. Once a conversation reaches Engagetic, it is stored and protected under the controls described on this page.
Engagetic is an independent platform and is not affiliated with or endorsed by Meta. We hold Business Solution Provider access under Meta's terms, and we enforce WhatsApp's messaging policies across our customers to keep the channel healthy for everyone on it.
Consent is a shared responsibility. Engagetic records opt-in and opt-out per contact, and requires every customer to message only people who have agreed to hear from them.
Controlled, reviewable AI
No cross-customer training
Your conversations are never used to train models serving other customers.
Vetted providers
AI processing runs on established model providers under enterprise terms that prohibit training on our data.
Human escalation
Escalation rules put a person in the loop for sensitive conversations, and every AI message is logged and reviewable.
Where we stand today
Found a problem? Tell us.
If you believe you've found a security vulnerability in Engagetic, email support@engagetic.com with enough detail to reproduce it. We aim to acknowledge reports within two business days and will keep you updated while we investigate. Please don't publicly disclose an issue before we've had a chance to fix it, and don't access or modify other customers' data while testing.
Email support@engagetic.com