Data Deletion Instructions
Engagetic respects your right to have your data deleted. This page explains how, whether you are a business using Engagetic or a person who messaged a business on WhatsApp.
If you are an Engagetic customer (a business)
From the platform: Settings → Account → Delete account. This permanently deletes your account, contact lists, conversations, campaigns, and analytics.
By email: send a deletion request from your registered email to support@engagetic.com with the subject "Data deletion request".
We complete deletion within 30 days and confirm by email. Data we must keep by law (such as invoices) is retained only as long as the law requires, then deleted.
If you messaged a business that uses Engagetic (an end user)
The business you messaged controls your conversation data. To have it deleted:
- Message the business directly and ask them to delete your data, or
- Email support@engagetic.com with the WhatsApp number you used and the business name — we will pass your request to the business and support them in completing it.
Deletion covers your messages, phone number, and any tags or notes held about you in Engagetic. It is completed within 30 days of a verified request.
WhatsApp data held by Meta
Messages delivered over WhatsApp are also processed by Meta Platforms, Inc. under WhatsApp's own terms. Deleting data from Engagetic does not delete data WhatsApp itself holds — manage that through WhatsApp's own settings and privacy policy.
Questions
support@engagetic.com · Purplematics Technologies OPC Pvt Ltd, 7 RSL Golden Road Apt. Madurai- India 625018